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NEED HELP?

Here's some of the questions we hear the most.
We're also here to help!
 info@nomadandfashion.com

FREQUENTLY ASKED QUESTIONS

When will my item be shipped?
Items are generally shipped within 3-5 working days. Please refer to our Shipping policy for further information regarding all of our shipping T&C's.

Do you ship internationally?
Yes! We do ship world wide. Please refer to our Shipping policy page.

Do you accept returns?
yes we accept returns ;Please refer to our Shipping policy T&C's

What about Ethical Sourcing?
All of the beautiful products we find along our travels are sourced with fair prices and reasonable terms and conditions are practiced. This is an important element when choosing each piece for our collections.

 Nomad&Fashion supports the artisan's and their associates directly, as we believe in fair trade and the promotion of ancestral skills and traditional techniques.

Rug product: How do i clean my Rug ?
It is very important to rotate your rug every year to ensure an even wear process. Vacuuming & shaking out your rug regularly keeps professional maintenance low and slows down the ageing process.
Rugs can shed a bit of fluff, this is normal and is not a sign that your rug is falling apart. It is best to vacuum/shake your rug often at first and after some time the shedding will lessen and eventually stop.
We recommend our rugs, cushions and blankets to be cleaned by a professional. As the natural dyes will easily run if not attended to correctly.
Like most things, our pieces require regular maintenance in order to last as long as possible. This includes regular vacuuming, rotation and periodic professional cleaning. They are made from premium, natural materials (not synthetic) they will easily outlast similar synthetic products.

How do you price the rugs?
There are so many fake & massed produced Moroccan products on the market and comparatively our prices do fall on the more expensive side. All of our pieces are genuine, one of a kind and made by Artisans with generations of skills. We personally travel to Morocco, through the mountains souring only the best quality. You can buy a cheaper knock-off Beni Ourain style rug for example, however the chances are you will need to replace it in a couple of years. A genuine piece like the pieces we source, will become a family heirloom for years to come.


Why are the rugs the length & width that they are?
Moroccan carpets are made by traditional techniques, and are usually made for the artisan's home or Moroccan architecture. A loom is where the weaver feels truly free to express their artistic values and beliefs. Therefore, not one Moroccan carpet is the same.


Do you sell Wholesale?
Thanks for your interest! Please visit our Wholesale + Trade page, and tell us a little bit about your shop.

I'm a designer, stylist or architect, do you provide a trade discount?
We are happy to offer Interior Designer's and Architect's an exclusive trade discount. Please visit our Wholesale + Trade page, and we will get back to you.

Terms + Conditions
Please find our terms and Conditions here. 

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